Terms and conditions:
About our company:
Dejan Toplak s.p.
Kocbekova pot 2
We are obligated to tax:
Registration number: 3783227000
Prices in webshop:
In order to ensure proper display of the prices for domestic and international customers, you have to registere in the online store to view the prices and make the order.
All prices in shop are in EURO currency and they include 22% TAX (DDV) if you shipping destination is inside European Union.
If your shipping address is outside European Union (USA, Russia, Australlia, etc.) then the 22% TAX is not included in the price.
We can change the prices and design layout without prior notice because of changes and improvements on our products.
We accept bankwire payments for our customers from European Union, and Paypal payments for all the customers. Paypal also accepts cards like Visa, Mastercard and American Express.
Payment on delivery is not possible.
How to place an order in our webshop:
Customer has to register into the webshop through register form to see the prices and to make the order.
When registering, you choose your shipping address and based on that the 22% TAX (DDV) is added to the products, if your shipping address is inside the European Union.
When adding items to the cart, it's value changes based on the product price, and with that also shipping costs are changing automaticly as they are based on products weight.
1st. step - Summary:
After you add desired products to the cart, you proceed to the next step (Checkout) where you can review your order and change it if you wish. When all is done please click on the "NEXT" button to proceed to the next step.
2nd. step - Login:
As you are allready loged in, the LOGIN step goes automaticly through.
3rd. step - Address:
Here you can check and change your delivery address. If everything is ok click on the "NEXT" buton.
4th. step - Shipping:
At this step you review the selected shipping carrier, and the most importan thing, you Agree that your decision of order is final and that you have read the Legal Terms.
5th. step - Payment:
You choose your desired way of making payment. If you choose Paypal, you will be directed to the Paypal website where you can complete your payment and your order will be completed.
If you choose bankwire, than proceed to step 5a.
5a. step - Payment:
You have chosen bankwire, so you have to confirm your order once again, after confirmation you will be redirected to webpage with bankwire details for making the money transfer. Also email with bankwire details will be sent to the email you have provided in the registration process.
After order is placed you will receive all details of order to your email address.
Invoice will be shipped together with your order.
Changing the order:
Cart can be changed anytime before order was taken over the final step.
If your order is payed, but not yet shipped, you can still add or remove products from your order. Just send us email to email@example.com and we will assist you with your wishes. Even if you want to cancel a non shipped order, this is not a problem.
Final confirmation of order:
Order is automaticly confirmed after Paypal payment was made, or in case of Bankwire at the time when the money has arrived to the Bank account.
Items will be shipped out within 7 days after order was made. For parts made to order preparation time can be up to 14 days.
Shipping costs are automaticly calculated when items are added into cart and are based on product weight.
Shipping to EU countries:
- Category 1: 07,686€ tax included
- Category 2: 09,760€ tax included
- Category 3: 13,176€ tax included
- Category 4: 18,666€ tax included
Shipping to all NON EU countries:
- Category 1: 07,40€
- Category 2: 09,50€
- Category 3: 12,90€
- Category 4: 18,50€
Carrier list and type of shipping:
All orders are shipped through our shipping partner Pošta Slovenije.
All packages are sent as registered with priority and tracking
Estimated time of delivery:
EU Countries from 3-21 working days after order was marked as shipped.
Rest of the world from 7-28 working days after order was marked as shipped.
If you have questions or any problems you can always contact us throug our e-mail: firstname.lastname@example.org.
We speak English and German.
Troubles with product:
If you received the product that does not meet the criteria or is faulty, please contact us as soon as possible so we can review the problem and we can arrange a replacement or return of the faulty product.
Answers and questions before and after order:
We are always trying to help our customers the best way we can, so if you need assistence or you have questions than you can contact us throuh the online "Contact Us" form.
If you want to return the unopened, undamaged and unused item you have to contact us within 14 days after package was collected.
For returns contact us on our email address email@example.com
Returns have to be shipped to the following address: Dejan Toplak s.p., Kocbekova pot 2, 2234 Benedikt, Slovenija.
If you are outside EU you also have to correctly fill the CN23 Customs declaration form.
Customer takes the Return shipping cost. Package has to be sent as registered with trackign.
Payment will be returned as soon as possible.
Customers can not return products that were made to customers specifications and have been customized to customers needs.
Cancelation of the order is possible until the order is marked as shipped. You can cancel the order with message to our email: firstname.lastname@example.org
You can view your orders under "My Account" link where you can click on "Order History and Details".
Changing personal data and address:
Personal data and addreses can be changed under "My Account Link", where you have the option to change personal data and you shipping addresses.
Data entered by customers are confidential and are used only for webshop comunication with the customers.
Your data will not be given to thirdy party Persons of Companys.